gu99's Privacy Policy

gu99 ("we", "us", or "the platform") provides a safe and reliable online entertainment service for players in Bangladesh. By visiting or using our website gu99.mom, you agree to the terms of this privacy policy.

This policy describes what types of personal information we collect, why we collect it, how we store and process it, and what steps we take to protect your information. For any questions or concerns, please contact our support team.

We collect various types of information in order to provide a safe and quality service on the gu99 platform. This information falls into two main categories:

2.1 Information You Provide Directly

Information you voluntarily provide when you create an account or use our services:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and mobile number
• Bangladeshi National ID (NID) or passport details (for identity verification)
• Payment-related information such as bKash, Nagad, or Rocket account numbers or bank account details
• Address information (where applicable)

2.2 Automatically Collected Information

The following information may be collected automatically while you use gu99.mom:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited on the platform and duration of use
• Referral URL (the source from which you arrived at our site)
• Cookie and session data
• Gaming activity and transaction history

Collected information is used only for defined purposes. gu99 never sells your information to third parties.

3.1 Service Delivery & Operations

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (via bKash, Nagad, Rocket, or bank transfer)
• Managing gaming activity and maintaining records
• Providing bonuses, rewards, and VIP benefits
• Providing 24/7 customer support

3.2 Security & Compliance

• Identity verification and age confirmation (for individuals aged 21+ only)
• Preventing fraud, deception, and money laundering
• Maintaining platform security
• Ensuring responsible gaming

3.3 Improvement & Communication

• Improving service quality and analysing user experience
• Keeping you informed about relevant offers and updates (subject to your consent)
• Resolving technical issues and providing support

gu99 gives the highest priority to protecting your personal information. We apply industry-standard technical and organisational measures.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Advanced encryption technology used for data storage
• Regular security audits and vulnerability testing
• Firewalls and access controls to prevent unauthorised access
• A separate secured layer for payment information

4.2 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory obligations.

gu99 does not sell, rent, or commercially share your personal information with third parties. Information may be shared only in the following limited circumstances:

5.1 Service Provider Partners

Trusted technology partners, payment processors (bKash, Nagad, Rocket, and banking partners), and IT service providers may access limited information solely for the purpose of delivering the defined services needed to operate our platform. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from law enforcement, or as required by applicable law. In such cases, we will disclose only the minimum information necessary.

5.3 Security Protection

Information may be shared with relevant authorities for the purpose of identifying and preventing fraud, money laundering, or threats to platform security.

gu99.mom uses cookies and similar technologies to improve your browsing experience and ensure the site functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core platform functionality — these cannot be opted out of
• Performance Cookies: Used to analyse site usage and improve services
• Preference Cookies: Used to remember your language and display preferences

6.2 Cookie Controls

You can block or delete non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent certain platform features from working correctly.

As a user of the gu99 platform, you have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

gu99.mom may integrate software from game software providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other providers. These providers operate under their own privacy policies.

Payment service providers (bKash, Nagad, Rocket, and banks) are independent organisations that operate according to their own policies. Information shared with these organisations during transactions is governed by their respective privacy policies.

gu99 is not responsible for the privacy practices of any third-party websites or services. We recommend that you review the privacy policy of the relevant organisation.

The gu99 platform is intended solely for adults aged 21 or above. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we become aware that information from a minor has been collected inadvertently, we will delete it immediately and close the associated account.

gu99 reserves the right to change or update this privacy policy from time to time. When any significant change is made:

• The updated policy will be published on this page
• The "Last Updated" date will be changed
• For significant changes, a notification may be sent to your registered email address

Continuing to use the gu99 platform after any change will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available on-site 24/7
• Support Languages: Bengali and English

We will do our best to respond to your request as quickly as possible. Ensuring your privacy and the security of your information is our responsibility, and we are committed to upholding it at all times.