gu99 Terms & Conditions

To use gu99's services, you must meet the following eligibility requirements:

• You must be at least 21 years old (for users aged 21 and above only).
• You must be an adult and operate the account under your own identity.
• Participation in online gaming activities must be legally permitted in the jurisdiction where you reside.
• No other person may operate the account on your behalf.
• Anyone previously banned or removed from gu99 may not open a new account.

gu99 may request official documents for age or identity verification at any time. gu99 reserves the right to restrict transactions until verification is complete.

2.1 Registration Process

When opening an account at gu99, you must provide accurate, complete, and up-to-date information. An account created with false or misleading information may be cancelled at any time. Each person may hold only one account — having multiple accounts is strictly prohibited.

2.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are personally responsible for all activity carried out from your account. If you suspect unauthorized access, contact support immediately.

2.3 Identity Verification (KYC)

gu99 follows a Know Your Customer (KYC) verification process to keep the platform secure and ensure financial operations run smoothly. You may be asked to submit a national ID card, passport, or other government-issued document as part of this process.

3.1 Deposit Terms

The following payment methods are accepted for depositing funds at gu99: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳500 (for each method). You may only deposit funds from an account or card registered in your own name — deposits from third parties are not accepted.

3.2 Withdrawal Terms

The following policies apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: generally within 15 minutes to 2 hours.
• Withdrawals may only be made through the same method used for the deposit.
• Applicable wagering requirements must be met before withdrawing bonus-related funds.
• Withdrawals may be delayed if identity verification has not been completed.

3.3 Financial Security

gu99 uses SSL encryption technology for all financial transactions. To prevent money laundering (AML), we reserve the right to take additional verification steps for suspicious transactions.

4.1 Welcome Bonus

A 200% welcome bonus of up to ৳15,000 is available on your first deposit at gu99. For example:

• ৳1,000 deposited → ৳2,000 bonus → total balance ৳3,000.
• ৳16,000 deposited → ৳15,000 bonus → total balance ৳31,000.

4.2 Wagering Requirements

To receive the welcome bonus, a wagering requirement of 10 times (10x) the bonus amount must be met. This requirement applies to the bonus amount only, not to the deposited funds. Example: ৳2,000 bonus × 10 = ৳20,000 must be wagered before bonus winnings can be withdrawn.

4.3 General Bonus Policy

• The first-deposit bonus can only be claimed once per account.
• Any attempt to claim bonuses through multiple accounts will result in both accounts being cancelled.
• The validity period and specific terms of bonus offers may change from time to time.
• gu99 reserves the right to modify or cancel any bonus offer.
• Bonuses may only be used on games approved by gu99.

gu99 is committed to ensuring a fair and transparent gaming environment. To that end:

• All game outcomes are governed by a verifiable Random Number Generator (RNG).
• Game providers are regularly audited by independent third parties.
• No player or third party may artificially influence the outcome of any game.
• Abnormal wins or losses resulting from software errors or technical issues are subject to review.
• All communications and transactions with players will be conducted with complete transparency.

The following activities are strictly prohibited on the gu99 platform:

• Multiple Accounts: A single individual may not create or operate more than one account.
• Fraud & Cheating: Any form of fraudulent activity, system hacking, or software manipulation is prohibited.
• Money Laundering: Using the platform for illegal money laundering or financial fraud is strictly prohibited and punishable by law.
• Bonus Abuse: Attempting to exploit loopholes in bonus terms to gain an unfair advantage is prohibited.
• Playing on Behalf of a Third Party: Playing for someone else or using another person's funds is prohibited.
• Use of Automated Bots: No automated software, bots, or scripts may be used to operate games.
• Abusive Behaviour: Harassment, verbal abuse, or threatening behaviour toward other players or support staff is prohibited.

If any of the above prohibited activities are found to have occurred, gu99 may immediately suspend or cancel the account and forfeit the associated balance.

7.1 Closure by gu99

gu99 may suspend or cancel any account for the following reasons:

• Violation of these Terms.
• Providing false information or identity fraud.
• Failure to cooperate with the verification process.
• Involvement in prohibited activities.
• Extended period of inactivity.

7.2 Voluntary Closure by the Player

Any player may request to close their own account at any time by contacting the support team. A temporary break (Self-Exclusion) is also available as part of responsible gaming.

gu99 is not liable for:

• Any game interruption caused by technical errors or internet connection issues.
• Transaction delays caused by issues with third-party software or payment providers.
• Any loss caused by problems with the player's own device or network.
• Unauthorized third-party access to your account (if you fail to keep your login credentials secure).
• Service disruptions due to Force Majeure circumstances.

gu99 is committed to providing the highest level of service as a safe and reliable platform. However, gu99's financial liability will be limited in the circumstances described above.

gu99 places the highest importance on the privacy of your personal information. The detailed policy on how your data is collected, used, and protected is set out on our Privacy Policy page. In summary:

• Your information will never be sold to third parties.
• Your data may be used where necessary for service improvement and security purposes.
• All data is protected by SSL encryption.
• You may request to view or delete your information at any time.

gu99 reserves the right to partially or fully amend these Terms and Conditions at any time. When changes are made:

• Players will be notified of significant changes via email or a platform notification.
• Continued use of the platform after updated Terms have been published will be considered acceptance of the new Terms.
• The date of the most recent update will be displayed at the top of this page.
• Your explicit consent may be sought before significant changes take effect.

If you do not agree with the new Terms, you have the right to close your account. In that case, contact support to withdraw your available balance.

11.1 Support Contact

For any questions or complaints about these terms, please contact our support team:

• Live Chat: Available directly on the site 24/7.
• Email: [email protected]
• Language: Support is provided in Bengali and English.

11.2 Complaints Process

If you have a complaint about anything, please first try to resolve it by discussing it with the support team. gu99 is sincerely committed to resolving all complaints quickly and fairly. Including your account ID and a description of the issue when writing to the support team will speed up the process.